1. What materials are your jewellery pieces made of?

A: We prioritize quality and longevity. Most of our jewellery is crafted from high-grade stainless steel or sterling silver with a durable 18k gold plating. This makes our pieces hypoallergenic, tarnish-resistant, and perfect for everyday wear. Specific materials for each item are listed on its product page.

2. Will your jewellery turn my skin green or cause allergies?

A: No! We know how frustrating that is. Because we use high-quality, hypoallergenic materials like stainless steel and sterling silver, our jewellery is safe for sensitive skin and will not cause irritation or green marks.

3. How do I take care of my “Girls Roomm” jewellery?

A: To keep your pieces sparkling for years to come, we recommend the following:

• Avoid Chemicals: Keep your jewellery away from harsh chemicals, perfumes, lotions, and hairspray.
• Water-Resistant, Not Waterproof: Our pieces are water-resistant (you can wash your hands), but we suggest removing them before showering or swimming to protect their shine.
• Store Safely: When you’re not wearing your jewellery, store it in the “Girls Roomm” pouch it came in or a separate, dry box to prevent scratches and tangles.
• Clean Gently: You can clean your pieces with a soft, dry cloth.

4. How long will it take to receive my order?

A: We process orders quickly!

• Inside Dhaka: You can expect your order within 1-2 business days.
• Outside Dhaka: Delivery typically takes 3-5 business days.

5. What are the shipping charges?

A:

• Inside Dhaka: A standard delivery fee of ৳60.
• Outside Dhaka: A standard delivery fee of ৳120.
• 🎉 FREE SHIPPING: We offer free shipping on all orders over ৳2,500!

6. How can I track my order?

A: Once your order has been shipped, you will receive an email and an SMS with your unique tracking ID and a link to our courier partner’s website. You can use this to see the status of your delivery.

7. What is your return policy?

A: We want you to be 100% in love with your purchase. If you are not satisfied, you can return your item(s) within 7 days of receiving your order. Please note that items must be unworn, in their original condition, and in their original packaging.

8. What should I do if I receive a damaged or incorrect item?

A: We are so sorry for the mistake! Please contact our customer support team at [support@girlsroomm.com] within 48 hours of receiving your order. Make sure to include your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or a full refund immediately.

9. What payment methods do you accept?

A: We offer a variety of convenient payment options:

• Cash on Delivery (COD)
• Mobile Banking (bKash, Nagad, Rocket)
• Credit/Debit Cards (Visa, Mastercard)

10. Can I change or cancel my order after placing it?

A: We process orders very quickly. If you need to make a change or cancel your order, please contact us at [support@girlsroomm.com] or call us at [+880 1324-951484] within 30 Minutes of placing your order. We will do our best to accommodate your request, but we cannot guarantee changes once the order is processed.